How to complain
We regard any expression of dissatisfaction from, or on behalf of any client to be a complaint, irrespective of whether it is made orally or in writing and whether it is justified or not. We value your feedback, as this gives us an opportunity to put things right.
We regard a complaint as:-
- An expression of dissatisfaction from an eligible complainant
- Relating to a regulated activity.
- A client who has or may suffer financial loss material distress or significant inconvenience.
- A matter which could not be resolved on the day following notification.
Please provide the following information to help us resolve the matter in a timely manner:
- Name
- Address
- Your reference number
- A contact telephone number or email address
- Details of your concern
Please share this information with us by:
- Telephone 0800 5870652 or outside the UK on +44 0800 5870652
- In writing to:
Who's Lending?
Kempton House
Kempton Way
Dysart Road
Grantham
Lincs
NG31 7LE
- Email: info@whoslending.co.uk



Let us have your contact details and we'll call when it suits you.
We'll contact you and ask some questions about your circumstances. We'll give you all the advice and help you need and then recommend the best mortgage for you.